Privacy Policy

Introduction

Welcome to https://couples-counseling-virtual.couplesresilience.com (hereinafter referred to as “Couples Counseling Virtual,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, storage, and handling of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://couples-counseling-virtual.couplesresilience.com.
Mobile applications and software developed by us.
Online services offered through our platform.
Any other features or tools accessible through our websites and apps.

Please note that this policy does not extend to third-party platforms, applications, or services that you may access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

Account Creation and Usage: When you sign up as an authorized user for our services, we collect and process your account information, such as usernames, passwords, and contact details.
Website Visits: We track visits to our websites using analytics tools, which may include IP addresses, browser types, and referring URLs.
Communications: If you choose to receive our newsletters, emails, or other communications, we will process your contact information and preferences.
Purchases and Payments: For any transactions made through our platform, we collect payment details, including financial information and purchase history.

Personal Data Collection

We gather various types of personal data to enhance your experience and provide tailored services. This includes:

Account Information: Names, user IDs, email addresses, and passwords used for account creation.
Payment Details: Credit card numbers, billing addresses, and payment transaction records.
Financial Data: Banking information, if shared for direct deposits or payments.
Purchase History: Records of products or services purchased from our platform.
Mobile Device Identifiers: Unique device identifiers, operating system details, and mobile network data.
Location Data: Information about your geographical location when using our GPS-enabled services.
Feedback and Reviews: Comments, ratings, and suggestions provided by users.
Social Media Profiles: If you choose to log in via social media accounts, we may collect data from these platforms (with your consent).
Product Interaction: Details about products viewed, searched for, or purchased, including product preferences.

We obtain this data through direct user input, interaction with our systems, and automated technologies, such as tracking cookies and web beacons. We also receive personal data from third parties who assist us in providing services, always adhering to their respective privacy agreements.

Cookies and Similar Technologies

Couples Counseling Virtual uses cookies and similar tracking technologies for several essential purposes:

Strictly Necessary: These cookies enable core functionalities like secure account access and website navigation.
Preferences: They remember your preferences, such as language settings and display options, to provide a personalized experience.
Analytics: Analytics cookies help us understand user behavior, track website performance, and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential tracking.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the purpose is met or the legal obligation expires, we securely delete or anonymize the data to protect your privacy.

Security Measures

To safeguard your personal data, we implement robust security measures:

Encryption: We use encryption protocols to secure data during transmission and at rest.
Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict data protection standards.
Access Controls: Only authorized personnel have access to sensitive information, and they are bound by confidentiality agreements.

Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect or solicit personal information from children, and if we discover any such data, we will take steps to delete it promptly.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
Restriction: Limit our processing of your data while we verify or dispute its accuracy.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Be free from unfair treatment based on your exercise of data protection rights.
Appeals and Complaints: File appeals or complaints with our privacy team or relevant regulatory authorities.

To exercise these rights, please contact us using the details provided below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on our website with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Email: [email protected]
Mail: Privacy Team, Couples Counseling Virtual, [Mailing Address]

We appreciate your trust in our services, and we are committed to protecting your personal data.